Working together
Payment and
cancellation.
We confirm the scope, price, and payment schedule in each proposal and signed agreement. Those project-specific documents control if any detail differs from this summary.
Website projects and fixed-scope work
An opening payment reserves production time and applies to the project total. Production begins after the agreement is signed and the opening payment is received. The remaining balance is due before public launch or final handoff, as stated in the agreement.
Either party may end a project in writing. If a client cancels after production begins, the opening payment is non-refundable to the extent permitted by applicable law and after work has been scheduled or completed. The client remains responsible for completed, approved, or committed work through the cancellation date. Paid-for work is delivered in its then-current state after all amounts due are paid.
Monthly Website Care
Website Care is billed monthly in advance and begins after agreed access and the first payment are received. Included time expires each month and does not roll over. Either party may end care with 30 days' written notice. Work beyond the selected plan requires written approval of its scope and price before it begins.
Billing questions or disputes
If an invoice or payment does not look right, please email hello@aligndigitally.com with the invoice number and your concern so we can review it against the agreed scope and payment terms.